| CUSTOM CANDY WRAPPERS & MORE |
| Frequently Asked Questions |
| Q: What's inside a Mint Book? A: Click here to see our Mint Book designs. We use Pep-O-Mint LIfesavers. If you would like something else, please let us know your preference when you place your order. Q: Can you fit more than one name on the front of the wrapper? A: Yes. Miniature bars and small items have limited space. Lettering will be small and limited on miniatures and other smaller items. Q: How do I purchase other wrapper types besides standard chocolate bar? A: Use our order form or E-mail us with your order/request. We will invoice you for payment. Q: Does the wrapper come with foil? A: Yes, foil is included with wrapper orders at no additional charge. Wrappers and foils are pre-cut and ready to use. We now have Foil Pouches available in 8 vibrant colors! Q: How do I wrap the candy? A: You will receive wrapping instructions with your wrappers & foils. Wrappers and foils are pre-cut and ready to use. You will not receive instructions with the foil pouches - simply insert the chocolate bar into the pouch/envelope, then wrap with your personalized candy wrapper. Q: May I use my own photo? A: Yes! As long as you have taken the photo yourself. If you would like to use a professional photograph, you are required to send us a signed letter of release from the photographer, on company letterhead, that states that the photo may be used for the candy wrapper (bookmark, label, etc.). This is not difficult. Simply contact the photographer. Most photographers will accommodate your request. Q: I don't want candy. Do you offer anything else? A: Yes! We offer Checkbook Covers, Calendar/Planners, First Name Meanings, Mouse Pads, Magnets, and more! We also create labels that can be applied to items like Books, Bubbles, Lollipops, and Envelopes (address labels and seals). All items may be personalized at no extra charge. See the list at the left for links to various products on the website. Contact us if you have an idea or a request. Q: I would like to have a wrapper with Sponge bob (Cinderella, Blue's Clues, Elmo, Spider man, etc.) for my child's birthday. Can you make it? A: No, these characters, and most other famous characters, are copyrighted and we do not have a license to create wrappers with them. Q: If I send you a file of one of the copyrighted characters, will you use it? A: No. We will not create anything that infringes on the copyrights of others. Q: Can I see a proof of the wrapper design before printing? A: Yes, we will e-mail your proof, FREE! Your order will not be printed until you approve the proof. Please check your e-mail frequently after placing your order. If you do not hear from us within 48 hours, check here. Q: How long does it take to get my order shipped? A: Your order will normally be processed and ready to ship within 2-5 days of receipt of all required information, payment, and approval. Shipping takes an additional 2-3 days. Prompt response to our e-mails will help ensure timely delivery of your order. Orders over 100 wrappers, or placed during busy times of the year (Christmas, Graduation, etc.) could take longer. Ideal lead time for ordering is 2-3 weeks in advance of your event. Q: Are rush orders available? A: Yes. See the pricing page for the fee. There could also be additional charges for expedited shipping, if needed or requested. Q: Do you have a printed catalog? A: Yes, some of our wrappers are listed in a catalog. Contact us for more information. Q: Will the Cherubs N Chocolate/CCWM info show on the front of the candy wrapper? A: No, the info is only on the website images to protect the image. The copyright info on the back of the design will be printed on your wrapper. |
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